FAQ & Policies

Popular Questions

Q. I had problems at the checkout stage, what should I do?
A. Please contact our support ticket using the page contact, our operators would help you to process the purchase manually.

Q. What happens after I place an order?
A. Once your order has been approved, it will be forwarded to the pharmacy for fulfillment and shipment, shipping is usually made the same day. We will notify you by e-mail once your order has been processed. More information about delivery can be found here.

Q. How do I track my order?
A. At this time, our packages are sent through Regular and Express Mail. Regular Mail service does not support tracking service and provides only delivery confirmation, but you can always see the status of your order at My orders section of our site. If you use Express mail you get a tracking number and you can control the process of delivery if you want to.

Q. How do I cancel my order?
A. If you wish to cancel your order, you must let us know before 3:00pm EST the following day. We will not be able to cancel any orders after this time. For all cancellations, please contact us.

Q. Can you tell me if I should be taking this medication, and, if so, if it will work for me?
A. We cannot advise you in any way in this matter. You should not take any medication without consulting a physician first.

Q. What about importing to my country?
A. Importation of prescription medication is legal in most countries (including the US, UK, France, Spain, Hong Kong, Japan and S. Korea) provided the medication is for personal use and is not a controlled substance. If you are in doubt about the situation in your country, please check with your local Post Office.

Delivery services

In putting our customer’s requirements above all else, we only works with official reliable delivery services. We offer two types of delivery for all of our products:
International Delivery Service :
Delivery time: 7 – 14 working days at a cost of $29.95
Please note that the delivery time should be calculated in working days and does not include weekends and international and local holidays. If your package does not arrive within a 30 day period, you may send us an inquiry for reshipment (For Express delivery services only).

Moneyback policy

Dear user, we are a reliable pharmaceutical resource, and we are fully in control of the services that we provide.
Hence we DO guarantee the quality of products that we sell, and we DO guarantee the quality of the delivery services we use. Nevertheless, the pharmaceutical business is not without risks, and we try our utmost to protect our customers and their interests using all the possible means at our disposal.
Therefore, should you have used a trackable delivery service and received a package that does not match your order in any way, you can ask for a refund. We will refund you for all unopened packages. For details of this service you will have to contact our customer service.

Refund Policy

No refund shall be allowed once package has been dispatched. In the event of a refund, money transfer charges shall be borne by the buyer. We work for your convenience.
We work for your convenience.

Reshipment Policy

Delivery services for reshipment shall be paid by the customer. There will be no reshipment on lost or delayed packages with the regular mail service for the reason that the customer has the opportunity to avail himself of express shipping with a tracking number. The choice for regular mail is at the buyer’s discretion and risk.